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Who Can Apply?
This programme is for you if you:
Are 18+ years old, live in London and not in work
Are curious, motivated and open to learning
Can commit to a 15-hour, online course
Want to start a career in shopping centres or retail
What You'll Learn
Gain real-world confidence - from shopping centre foundations to in-store retail skills.
You’ll be prepared for roles across retail, leisure, hospitality, and other shopping centre positions.
Shopping Centre Foundations
Get workplace-ready for busy, team-based environments:
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Communicate clearly and respectfully with customers and coworkers
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Show up confident, reliable and job-ready
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Follow safety and workplace standards
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Learn how entry-level roles can lead to long-term careers
Retail Skills that Employers Want
Be ready for the shop floor - and your next job interview:
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Support shoppers from welcome to checkout
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Use tills, scanners and retail tech with ease
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Handle challenges calmly and professionally
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Recommend products and support sales
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Talk confidently in interviews and at the job fair
What You’ll Get
Engaging online training with real retail scenarios
In-store visits to experience the workplace and roles
Support to grow communication, teamwork and professionalism
CV, job application and interview support to boost your confidence
Tools to explore roles and career paths
Plus: An invite to our graduate-only job fair with employers who are hiring.
Hear from INCO Academy graduates
The learning materials and activities successfully kept my interest throughout the programme by offering a balanced mix of theory and practical application, which I found incredibly valuable.
Milton
The support given for the programme was amazing, partnered with fast and efficient responses from the programme facilitators ensured that anything I was unsure about can be answered."
Yahkiyah
Frequently Asked Questions
Not at all! Whether it’s your first time or you’ve worked in retail before and want to build on your skills, this programme is designed to help you grow and feel confident on the job.
Yes - there’s no cost to you. All training and career support is 100% free, so you can focus on learning and getting job-ready.
The training takes around 15 hours in total - short, focused, and packed with practical skills you can use straight away.
We’ll contact you to confirm your eligibility, share program details and help you get started.
You’ll get access to job opportunities - including applying directly to employers or meeting them at a graduate-only job fair - plus support with interviews and applications.
